General terms and conditions of use and use

  1. Ownership of the domain
  2. Purpose and scope.
  3. Information provided on the web.
  4. Intellectual and industrial property.
  5. Responsibility of
  6. Obligations of customers and users
  7. Privacy and protection of personal data.
  8. Cookies.
  9. Shipping costs.
  10. Completing the order.
  11. Availability of products.
  12. Shipping modes and deadlines.
  13. Payment.
  14. Right of withdrawal.
  15. Warranty of the products.
  16. Reimbursement of amounts paid.
  17. Applicable legislation. Submission to court.

1. Ownership of the domain
In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store,, corresponds to EURGAS E-COMMERCE. Company legally incorporated in Spain with CIF B66917972 and registered in the Mercantile Registry of Barcelona in 2017, (hereinafter
For any query, you can contact with EURGAS the e-mail or in the telephone 937547910. Our telephone call hours are from 09:00 to 18:00 hours from Monday to Friday.

2. Purpose and scope.
The purpose of these General Terms and Conditions of Contract is to regulate the provision of the information provided in the online shop of, as well as the commercial transactions that arise between and the users of the domain . Both the navigation through the online store and the acquisition of any of the products offered in it, suppose the acceptance as user, without reservations of any kind, of each and every one of the present general contracting and use conditions. may at any time and without previous notice, modify the present general conditions of hiring and use, as well as the particular conditions that, if any, are included, by publishing such modifications in the store in order that Can be known by the users, and the date of such modifications being recorded.

3. Information provided on the Web
We make every effort to provide the information contained on the web truthfully and without typographical errors. In the event that at any time an error of this type occurred, at any time outside the will of, it would proceed immediately to its correction. If there is a typographical error in any of the prices shown and some customer would have made a purchase decision based on said error, we will notify you of such error and the customer will have the right to cancel your purchase at no cost on your part. Likewise, it is possible that the contents of the webs may occasionally show provisional information on some products. is not responsible directly or indirectly for any of the information, content, statements and expressions that contain the products commercialized on the web. This responsibility rests at all times on the publishers or distributors of such products. All contractual information on is displayed in Spanish (Spanish), and communication with customers and users, as well as the formalization of the contract will be made in that language.

4. Intellectual and industrial property.
All contents published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as software, trade names, trademarks or industrial designs and any other signs susceptible of industrial and commercial use are subject to rights Of intellectual and industrial property of or of third owners of the same that have duly authorized their inclusion in the web. In no case shall it be understood that any license is granted or any waiver, transmission, total or partial transfer of said rights is conferred or any right or expectation of rights is conferred, and in particular, alteration, exploitation, reproduction, distribution or public communication on Such contents without the express prior authorization of or the corresponding owners.

It is expressly forbidden the introduction of hyperlinks for commercial purposes in web pages other than, which allow access to our website, without prior consent. In any case, the existence of hyperlinks on non-US websites will not imply in any case the existence of commercial or commercial relations with the owner of the website where the hyperlink is established, nor the acceptance by of Its contents or services.

5. Responsibility of
The products presented on the website are in accordance with Spanish legislation. The responsibility of can not be invoked in the case of products not conforming to the legislation of the countries to which they could have been sent according to the customer's order. It is therefore for customers outside Spain to verify the possibility of importing or using the products that they request.

The user assumes all responsibility derived from the use of our website, being solely responsible for any direct or indirect effect on the website, including, without limitation, any economic, technical and / or legal adverse results, As well as defrauding the expectations generated by our website, obliging the user to keep harmless from any claims derived directly or indirectly from such events. is not liable for any damages that may arise from interferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operative operation of this electronic system or in the computer equipment and equipment of the users, motivated by Causes other than, which prevent or delay the provision of services or navigation by the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of Give the service or allow access for reasons not attributable to, due to the user, third parties, or circumstances of force majeure. does not control, in general, the use that users make of the website. In particular does not guarantee under any circumstances that users use the web in accordance with the law, these General Conditions, morality and generally accepted good practices and public order, nor do they diligently and prudently.

6. Obligations of customers and users.
In general, the user undertakes to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained in them or on the website and always act in accordance with the law, good customs and the requirements of The good faith, using due diligence, and refrain from using the website in any way that may prevent, damage or deteriorate the normal operation of the same, the goods or rights of, its suppliers, other users or in general Of any third party. It is prohibited to access and use the portal to minors without the express consent of their parents, is not responsible for the accuracy and completeness of the data filled in by the user and therefore can not verify the age of the same .

Specifically, and without this imply any restriction to the previous section during the use of the web the user undertakes to:
A) Provide truthful information about the data requested in the user registration form or order fulfillment, and keep them updated.
B) Do not introduce, store or broadcast on or from the web any information or material that is defamatory, abusive, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex, ideology, religion or Any form that violates morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and in general the current legislation.
C) Not to introduce, store or diffuse through the store any program, data, virus, code, or any other electronic or physical device that is susceptible to cause damages in the web, in any of the services, or in any of the equipment, Systems or networks of, any other users, suppliers of or in general of any third party.
D) Duly to keep the "username" and "password" provided by, assuming responsibility for damages and losses that could be derived from an improper use of them.
E) Not to carry out advertising or commercial activities through the web, and not to use the contents and information of the same to send advertising, or send messages with any other commercial purpose, nor to collect or store personal data of third parties.
F) Not to use false identities, nor to impersonate others in the use of the web or in the use of any of the services thereof, including the use of passwords or access keys of third parties or in any other way
G) Do not destroy, alter, use for your use, disable or damage the data, information, programs or electronic documents of, its suppliers or third parties.
H) Not to introduce, store or diffuse through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, nor in general any content of which would not have, in accordance with the law, the right to make it available to third.

The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual delivery time. In case of breach by the customer of this obligation, shall have no responsibility for the delay or impossibility of delivery of the order requested by the customer.

7. Privacy and protection of personal data.
For the purposes of the provisions of Organic Law 15/1999, of December 13, on Protection of Personal Data, as well as in the R.D. 1720/2007 of 21 December, which approves the regulation that develops the L.O. 15/1999, informs you of the existence of a data file of a personal nature created by and under the responsibility of with the data obtained on the website The purpose of this file is to manage your contractual relationship with us, as well as carrying out promotional activities and advertising of our own or third parties by any means, including sending commercial messages through SMS, email, and postal mail etc., which May be of interest to you, based on the study and segmentation of the data collected during navigation on the web, of the data provided by completing any form, as well as those derived from the commercial relationship or delivery of the products purchased. If you do not want to receive publicity, just log into your account and deactivate the sending of Newsletter and information.

In compliance with the provisions of Organic Law 15/1999 of December 13, customers and users of may, at any time, exercise their rights of access, rectification, cancellation and opposition to their personal data by communicating it by Written to: Eurgas, SL Customer Service Department, C / Camí del Mig, s / n 08330 Premià de Mar (Barcelona) or by sending an email to, where Name and surname, user and email with which it was registered, and attaching in both cases a photocopy of the ID of the user. In the event that the information supplied is associated with a purchase, Spanish legislation obliges us to keep them for at least six years, so that they can not be deleted or rectified even if the customer so requests. undertakes to use the data included in the file, to respect its confidentiality and to use them in accordance with the purpose of the file, as well as to fulfill its obligation to save them and adapt all the measures to avoid the alteration, Loss, treatment or unauthorized access, in accordance with the establishment in the Regulation of Security Measures of the automated files containing personal data, approved by Royal Decree 994/1999, of July 11.

8. Cookies.
We also inform you that to improve your browsing experience, manage the content of your basket, offer you our personalized advice, and inform you online of our offers for customers or partners, our website uses devices for the implementation of cookies and IP storage. The cookie is a file that we deposit in your computer, and whose only objective is to simplify your navigation in (this cookie can not contain virus nor be executed, because it is not an active file). The cookie can only be read by and by you, and you can delete it if you wish, by accessing the options of your browser.

9. Shipping costs.
Our shipping costs are as follows:
Up to € 100, € 12 + VAT will be charged as postage. Spain (excluding the Canary Islands, Ceuta and Melilla)
From € 101, they will be frank. Spain (excluding the Canary Islands, Ceuta and Melilla)
The shipping and handling costs are not included in the price and will be shown to you before finalizing your purchase, depending on the total amount of each order.
The costs of shipping to the Canary Islands, Ceuta, Melilla and areas outside the European Customs Union do not include import costs (tariffs), which will be paid in cash at destination by the recipient of the merchandise.

10. Completing the order.
To place an order it is necessary to connect to, and register as a user, filling out the electronic form that appears at each moment in the store and following the instructions indicated therein. After registration, and to proceed to the purchase of products, you must add the product that you wish to purchase to the basket, according to the indications collected on the screen, completing to this effect the order form supplied and validating it.
The prices and offers presented on the web are valid only and exclusively for online orders made at,
The validation of the order by the customer expressly acknowledges the knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless otherwise proved, the data recorded by constitute proof of the set of transactions carried out between and its clients. will archive the electronic document in which the contract is formalized and it will be accessible.
Once the purchase has been made and within the shortest possible time, always before 24 hours have elapsed since the execution of the purchase, the Customer Service of will send you by e-mail a proof of purchase. If you do not agree with the information contained in this confirmation you can request the modification of the same or the cancellation of the contract.

11. Availability of products.
The selection of products offered at is valid as long as the products are visible on the web, with the stock limits available. In the tab of each product indicates the term in which we can ship it from our warehouses, If the merchandise is in stock, the approximate term is 3 to 5 days. If, on the other hand, we do not have a stock, we will make a request to the supplier, estimating a period of approximately 10 days. To these must be added the delivery times that may have the transport operators with whom we work.
These terms are computed on working days - from Monday to Friday - since does not make expeditions on holidays, Saturdays, or Sundays. The indicated delivery times are indicative. In the event that there is any stock breach or timely unavailability of an article, will contact you to notify you immediately and give you a new delivery date or, if it is not possible to serve you the product, to cancel it. In any case, a delay in delivery with respect to the deadlines indicated will not entitle the customer to demand compensation.

12. Modes and deadlines.
The products are sent to the shipping address that you have indicated in the order. In the case of placing an order for several articles with different availabilities, the delivery period will take into account the longest expected delivery. In exceptional cases, reserves the right to disaggregate the order, sending the available articles and leaving pending a second shipment, items not available. In this case, the second shipment is made at no additional cost.

Eurgas pick-up: If you live near our warehouse in Premià de Mar (Barcelona), you can also use the service of collection of your purchase in it. This way, you can buy comfortably at from your home and pick up your purchase in our store. This shipping method has no associated transport costs. You will have your order available at the requested store the day after the shipment from our central warehouse. Once this happens, you will receive an e-mail confirming that your order is already available for you to pick up. For the collection of the order, you must present ID or ID and the e-mail confirming that the order is available in the store. In the event that someone else is going to pick you up at your place, you must submit, in addition to the above, a photocopy of your ID or identity document and authorization of collection signed by you. In case your order has been sent and has no news of the delivery, you can contact our Customer Service on 937547910 or email
13. Payment proposes various means of payment so that you can choose the one that best suits you or best suits your needs:
• Payment by Credit Card: you can use Visa, MasterCard, Amex. If you make the payment with VISA or Mastercard, the charge on your card will be made immediately. In the event that the POS will report the denial of the card, the order will be automatically canceled, informing the customer of the cancellation online. reserves the right to refuse any operation carried out with a credit card. In this case we will proceed to reintegrate the cash into the original card. In these cases and if the client is interested in progressing in the purchase of the articles we will request a bank transfer.
• Transfer Payment: You can make a bank transfer to the following account number:

Carrer de La Plaça, S / N, 08330 Premià de Mar, Barcelona
Account Number: ES57 0081 0068 59 0001466156

It is very important that in the field SENDER or ORDERER indicate the following: Order number - Your name and surname
For example: # 583 - Antonio García López

You have a period of 7 working days to order the transfer after the completion of your order. The order will not be considered effective until we confirm the corresponding entry and therefore, the deadlines begin to count from this date.

14. Right of withdrawal.
If the product you receive at home is not to your liking, you have 14 days from receiving them at the shipping address, to return it. Contact us through this email address, providing us with personal data, order details and more, and you will receive an email with the steps to follow.
To make the change or return of any product, you must return the product in perfect condition, without having started its use and in its original packaging.
If the product is defective due to causes attributable to EURGAS E-COMMERCE, SL (wrong reference, breakage ...) we will take care of the expenses generated, also said product will be changed by a new one, without any additional expenses.
If, on the contrary, the reasons for withdrawal are imputable to the customer, you will be responsible by your own means to deliver the merchandise in perfect condition, both in packaging and the product (s), within a period not exceeding 14 calendar days From the reception of the product. Once received at our facilities and reviewed, the agreed amounts will be paid less the shipping costs to be borne by the customer (round trip).
We will proceed to make the return of the amounts, in the same way that they were paid, within the 14 calendar days following the reception of the merchandise in our facilities.

15. Warranty of the products.
The warranty period is two years, although it does not include deficiencies caused by negligence, shocks, misuse or improper handling, improper installations, etc., or materials that are worn by use. During the second year, reserves the right to request an official technical service of the mark, a verification of the origin of the problem. In the event of a defect caused by misuse, the repair will be invoiced. In those incidents that justify the use of the guarantee, the repair, substitution of the item, rebate or return, in the legally established terms will be chosen. will make changes or returns provided that:

A) Prior notice is given to our Customer Service: This step is indispensable regardless of the reason for the return. You can do it by sending an email to or by calling us at 937547910. We will tell you how you can act for the return of the article. Our hours are from 9:00 am to 6:00 pm from Monday to Thursday and Friday from 9:00 am to 2:00 pm.

B) The products keep intact their seal of origin: Returns of unsealed articles will not be admitted ..

C) The item to be returned must be correctly packed for return and the packaging must be in perfect condition and keep all accessories and instructions of origin to be returned.

16. Reimbursement of amounts paid.
The refund will be made through the payment method used in the purchase. will not refund the amount or carry out any reshipment of merchandise until the receipt and condition of packaging and accessories of the article object of the return or exchange in our warehouses has been verified. The price to be returned is the one originally included in the order, except transport costs, which will only be returned in case is responsible for the cause of return of the product. Once verified the correct condition of the returned product, will proceed to the reimbursement of the amount in the maximum term of 30 days.

17. Applicable law.
The purchases made on are subject to Spanish legislation.
In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, if applicable, will be aware of the matter, will be the ones that have the legal regulations applicable in matters of competent jurisdiction, in Which is addressed, in the case of final consumers, to the place of fulfillment of the obligation or to the address of the purchaser.

In the event that the buying party is domiciled outside Spain, or in the case of a sale made by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Madrid (Spain)

These General Conditions of Contract are updated as of 01-01-2017